---
title: How do I hire, onboard, and manage a Brivity VA (Virtual Assistant)?
description: How PLACE teams hire, onboard, and manage Brivity Virtual Assistants (VAs), including Time Doctor tracking, PTO and holidays, bonuses, and VA transfers.
---
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# How do I hire, onboard, and manage a Brivity VA (Virtual Assistant)?
## Brivity VAs support PLACE teams with operations, transactions, database management, and marketing. Here's how to hire one, onboard and train them on your systems, track their work, and handle PTO, bonuses, and transfers.
Brivity Virtual Assistants (VAs) help PLACE teams build an efficient, scalable business. A VA can streamline operations, manage transactions, organize your database, and support marketing, so you can focus on high-impact activities that drive growth.
Getting the most from a VA comes down to how you hire, onboard, and lead them: clear workflows, clear expectations, and strong communication habits.
### What can a Brivity VA do for my team?
VAs commonly support these areas of your business:
- **Operations and transaction management** – see [VA + Ops Roles in Listing & Transaction Management](https://our.place.com/spaces/23/operations/articles/vas/6290/va-operations-roles-in-listing-transaction-management)
- **Database management** – see the [Database Coordinator Recurring Tasks Auto Plan](https://our.place.com/spaces/23/operations/articles/team-management-auto-plans/4667/database-coordinator-recurring-tasks-3-1-auto-plan)
- **Marketing** – see the [Marketing Coordinator Recurring Tasks Auto Plan](https://our.place.com/spaces/23/operations/articles/team-management-auto-plans/4686/marketing-coordinator-recurring-tasks-1-6-auto-plan)
- **Lead follow-up (ISA role)** – see the [ISA Recurring Tasks Auto Plan](https://our.place.com/spaces/23/operations/articles/team-management-auto-plans/4668/isa-recurring-tasks-1-1-auto-plan)
These recurring-task Auto Plans give your VA a defined daily, weekly, and monthly rhythm in Brivity CRM.
### How do I hire a Brivity VA?
The process starts with a consultation with PLACE Operations leadership to review your systems and outline expectations. You'll learn about the hiring and sourcing process and prepare for onboarding.
#### Step 1: Complete the Prepare for VA Partnership course
Before you start your search, take the [Prepare for VA Partnership course](https://our.place.com/spaces/23/operations/articles/vas/2448/preparing-for-va-partnership). It covers how to use VAs across operations, transactions, database management, and marketing, including:
- Preparing to make the hire
- Onboarding successfully
- Managing daily workflows
- Setting clear expectations
- Establishing effective communication practices
#### Step 2: Request Brivity VA Services
When you're ready to start your VA search, or want more guidance, complete the [Request Brivity VA Services form](https://share.hsforms.com/15wFiw_j8TuuQANoZdi9qtA3lhd2).
Helpful while interviewing: [VA Screening Interview Worksheet](https://our.place.com/spaces/23/operations/articles/vas/834/va-screening-interview-worksheet) and [Fiduciary Duties of a Leader](https://our.place.com/spaces/23/operations/articles/vas/836/fiduciary-duties-of-a-leader).
### How do I onboard and train my Brivity VA?
Once your VA has been added to your Brivity CRM account, set them up for success with a clear onboarding process:
1. Apply the [Staff Onboarding Auto Plan](https://our.place.com/spaces/23/operations/articles/onboarding-offboarding-auto-plans/557/staff-onboarding-plan-2-6-auto-plan) in Brivity CRM to your VA's account and customize it for your team.
2. Review the **Master VA Onboarding Spreadsheet**, which PLACE Support provides when your VA is added to your account.
3. Set up communication tools so your VA has access to every system and channel they need (email, CRM, chat).
4. Schedule regular check-ins for feedback, progress updates, and alignment.
5. Apply the recurring-task Auto Plan that matches your VA's role (see "What can a Brivity VA do for my team?" above).
For a detailed walkthrough, see the [VA Onboarding 1-Pager](https://our.place.com/spaces/23/operations/files/2722/va-onboarding-pdf). More templates are on the [Onboarding Resources page](https://our.place.com/spaces/23/operations/on-off-boarding) in Our PLACE. When a VA leaves, use the [VA Offboarding 1-Pager](https://our.place.com/spaces/23/operations/files/2721/va-offboarding).
### How do I know my Brivity VA is working?
Brivity VA uses **Time Doctor** for time and productivity tracking. You'll receive login details from support@timedoctor.com. In your account you can view:
- Timesheets, time use, and screenshots in the Work Report
- Time categories such as Working, Break, Overtime, Extended Hours, Make-up Hours, and PTO types
- Productivity metrics (mouse and keyboard activity)
If you have concerns, contact your Brivity VA Success Manager or email [support@brivityva.com](mailto:support@brivityva.com).
### How much PTO does my Brivity VA get, and which holidays are observed?
Brivity VA calls paid time off **offline days**.
#### Earning offline day credits
- **Full-time (40 hrs/week):** 4.33 hours per pay period, 8.66 hours per month, or 104 hours per year
- **Part-time (20 hrs/week):** 2.165 hours per pay period, 4.33 hours per month, or 52 hours per year
Credits start after the 90-day service trial period and can be used for illness, vacation, family emergencies, or personal time.
#### Using offline day credits
- Your VA must talk with you and their Success Manager as soon as possible, and no later than **5 business days** before the date, so coverage can be planned.
- Approval doesn't guarantee paid time unless you're gifting the day off. If the VA doesn't have enough credits, they make up the missed hours.
- The VA tags the time in Time Doctor as either **PTO – Client Initiated** (time off you gave; doesn't use their credits) or **PTO – Personal Credits** (uses their earned credits).
- Up to 24 hours (3 days) of unused credits carry over into January. Credits can't be cashed out.
#### Holidays
Christmas Day and New Year's Day are the only mandatory holidays. For any other holiday, your VA can:
- Keep working on non-calling tasks (social media, database cleanup, projects)
- Use earned credits to take the day off with pay
- Take the day off unpaid and make up the hours later
- Be gifted the day off by you (PTO – Client Initiated)
### How can I reward my Brivity VA?
Gifts and cash bonuses are both processed through Brivity VA.
**Send a gift:** Pick an item from one of these sites and email the link and your personal message to [support@brivityva.com](mailto:support@brivityva.com). Brivity VA's People Operations team places the order and bills your card on file as a one-time "client bonus."
- [Gifted.ph](https://www.gifted.ph/) – electronic gift certificates
- [Raphaelsgifts.com](https://www.raphaelsgifts.com/) – bouquets and gift baskets (central to northern Philippines)
- [Onlineflowersexpress.com](https://www.onlineflowersexpress.com/) – bouquets and gift baskets (southern Philippines)
**Give a cash bonus:** Tell your VA the amount and reason, and ask them to complete the Payment Claim Form. Once it's approved, the bonus is added to their pay and billed to your card on file.
### Can my current VA transfer to Brivity VA?
Yes. A VA working with another agency or independently can move to Brivity VA as their employer. They get Brivity VA's benefits, training, and support; you get simplified billing, compliance oversight, and personnel management.
1. Review your current agreement with the VA's existing employer or agency to make sure you're released from any obligations or termination penalties.
2. Choose a full or partial transition, depending on whether you want the VA to receive Brivity VA's full benefits package.
3. Set the hourly rate with your VA. This rate is used for monthly billing.
4. Email [support@brivityva.com](mailto:support@brivityva.com) to start onboarding.
After the transition, Brivity VA handles payroll, taxes, legal compliance, and ongoing personnel support.
### Does my Brivity VA need a VPN?
Brivity VA recommends the [Opera GX browser](https://www.opera.com/gx), which has a free built-in VPN.
### Who do I contact with questions?
- **VA hiring and setup:** submit the [Request Brivity VA Services form](https://share.hsforms.com/15wFiw_j8TuuQANoZdi9qtA3lhd2)
- **Your VA's schedule, performance, pay, or PTO:** your Brivity VA Success Manager or [support@brivityva.com](mailto:support@brivityva.com)
- **More resources:** [Hiring + Managing VAs](https://our.place.com/spaces/23/operations/hiring-and-managing-vas) in Our PLACE
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