Connect support
Almost all Connect support can be directed to eric.levit@connectservices.com. He is also very responsive on Slack! Here is his phone number, just in case! 214-807-1911
If something needs to be escalated above Eric, for whatever reason, go to Info@connectservices.com. (This is as of Nov 2025)
Connect communication once the referral is sent
First automated text:
Hi , I'm Michael with Connect Services, partnered with of to make your move easier. I can get you set up with utility information and assist with internet, TV, home security, and more.
Second automated text:
[My assistance is completely free since you're working with . Is your estimated closing?
Referral status:
You can now see the active status in the transaction page in Brivity. As a reminder, Connect is only available for a Buyer transaction. There will not be a referral option in a seller's transaction.
Status explanations from Eric Levit
- In review, New, and Contacting typically mean no contact yet or no order yet.
- Processing, Declined, or Completed typically mean work has been ordered, completed, or the customer told us they are not interested
- None of their status will confirm if utility information has been sent, as they could've declined our services while still receiving utility information, and sometimes clients order a service without needing utility information