Password Errors
Users who have issues with Passwords have a couple different things to check in order to resolve, use the guide below to determine what path is needed.
Troubleshooting PLACE Tool Passwords and Single Sign-On (SSO)
Brivity Password Issues
Brivity credentials serve as the primary login for most PLACE tools.
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If a user cannot log in: Support can create a temporary password or send a password reset link.
Our Place SSO Login Issues
The Our Place login is directly tied to the main Brivity CRM password via Single Sign-On (SSO). If a user cannot log into Our Place using their Brivity password, have them follow these steps:
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Verify the Brivity Password: Log completely out of Brivity CRM and log back in to ensure the password is functional.
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Check Password Managers: Ensure the password manager is completely updated with the most recent Brivity credentials.
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Send a Global Reset Link: If the login still fails after checking, support can send a global password reset link. Note: This link requires client confirmation first, as it will simultaneously change the password for Brivity, Our Place, Place Academy, and the Brivity Go App.
Managing Password Changes Across Apps
Any recent password change to a main Brivity account will immediately affect all connected applications. Ensure the user updates their password manager for:
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Brivity CRM
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Our Place
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Place Academy
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Brivity Go App