Our company; PLACE
For internal only - Explaining PLACE
Understanding PLACE and support@place.com
Who Reaches Out to Support
- Primary contact: The support@place.com email address serves as the primary contact point for a wide range of inquiries from our partners.
- PLACE structure: PLACE consists of Real Estate Teams, which typically include an Operator, one or more Operations leaders (such as an Admin or Virtual Assistant), and Real Estate Agents.
- Who reaches out: While most inquiries to support@place.com come from Operators and Operations leaders, we also receive questions directly from Real Estate Agents.
Our Support Philosophy
At PLACE, we view all teams as partners rather than customers.
- Goal: Respond to their requests with care, providing guidance based on best practices.
- Priority: Connect partners with the appropriate resources or teams on the first contact to ensure efficient and effective support.
- Accuracy standard: To maintain accuracy and trust, it is essential never to guess when answering questions; always rely on verified information that can be referenced directly.